Contacts

Moscow Transport service centres

The Moscow Transport service centres in Staraya Basmannaya Street and 1905 Goda Street operate on a one-stop shop basis. Here, userscan obtain advice on all issues related to parking, public transport operation, fares, and cycling zones.

>260,000 visitors
served by the service centres in 2017

3 min. – the average waiting time

Moscow Transport contact centre

The Moscow Transport contact centre can be reached by calling +7 495 539 54 54 or 3210 (Beeline, MTS, MegaFon, Tele2). The centre’s operators are ready to answer any transport-related questions from Moscow residents, including on: metro operation, surface transport schedules, routes, and fares, parking permits, and so on.

> 2.2 million calls
were handled by agents of the Moscow Transport contact centre in 2017

Unified transport portal

The unified transport portal offers all the information passengers need. Passengers can use this website to choose an optimal route and fare fortheir trip, top up their Troyka cards, find out the arrival times of surfacepublic transport, intercity buses, suburban trains, and Aeroexpress, aswell as verify a taxi driver’s licence, check for road congestion, applyfor support at the Passenger Mobility Centre, and receive many other services.

1.5 million unique users
of the Moscow Transport portal in 2017